Welcome to Perfect Home Tiles’ FAQ section! We’ve compiled answers to the most common questions about our premium tile products, delivery services, and customer support. Whether you’re a homeowner planning a renovation or a professional contractor, you’ll find helpful information below.
Product Questions
What types of tiles do you offer?
We specialize in premium tiles for various applications including:
- Kitchen tiles (backsplashes, floors)
- Bathroom tiles (walls, floors)
- Feature walls and decorative tiles
- Outdoor fixing solutions
- Specialty tiles (marble effect, concrete effect, crackle glaze, handmade)
- Tiling systems (backer boards, adhesives, grout)
Are your tiles suitable for both walls and floors?
Many of our tiles are versatile, but we clearly specify the recommended use for each product. For example:
- Bathroom Floor and Kitchen Floor Tiles are specifically designed for floor use
- Wall & Splashback Tiles are optimized for vertical surfaces
- Some Feature Wall tiles may be decorative rather than structural
Do you offer samples before purchasing?
Yes! We understand how important it is to see and feel tiles before committing to a full order. Contact our customer service at [email protected] to request samples of our handmade, patterned, or effect tiles.
Ordering & Account Questions
What payment methods do you accept?
We accept all major credit cards including:
- Visa
- MasterCard
- JCB
Is my payment information secure?
Absolutely. We use industry-standard encryption for all transactions. We never store your full payment details on our servers.
Do I need to create an account to place an order?
While we recommend creating an account for easier order tracking and future purchases, you can check out as a guest. Account holders receive exclusive offers and faster checkout.
Shipping & Delivery
What are my delivery options?
We offer two convenient shipping methods:
- Standard Shipping ($12.95)
Carrier: DHL or FedEx
Delivery: 10-15 business days after dispatch
Ideal for time-sensitive projects - Free Shipping (Orders $50+)
Carrier: EMS
Delivery: 15-25 business days after dispatch
Perfect for budget-conscious renovations
How long does order processing take?
We process orders within 1-2 business days (excluding weekends and holidays). You’ll receive tracking information as soon as your order ships.
Can I track my order?
Yes! We provide real-time tracking for all orders. You’ll receive tracking information via email the moment your tiles ship. This allows you to monitor your backer boards, adhesive products, or feature tiles every step of the way.
Do you ship internationally?
Yes, we ship globally to most locations (excluding parts of Asia and remote areas). Whether you’re a homeowner in Tucson or a contractor in London installing concrete-effect kitchen tiles, we can deliver to you.
Returns & Exchanges
What is your return policy?
We offer a 15-day return window from the delivery date for unused products. Please:
- Inspect all items immediately upon delivery
- Contact us at [email protected] to initiate a return
- Return items in their original packaging
What if my tiles arrive damaged?
While we take great care in packaging each handmade tile and adhesive product, occasionally damage can occur in transit. If this happens:
- Please inspect the package upon delivery and note any damage with the carrier
- Take photos of the damaged items and packaging
- Contact us within 48 hours at [email protected]
Can I exchange my tiles for a different style?
Yes, within the 15-day return window. You’ll need to return the original tiles (unused and in original packaging) and place a new order for the different style. Contact our customer service team to coordinate this process.
Additional Support
How can I contact customer service?
Our Tucson-based team is happy to help! Reach us at:
- Email: [email protected]
- Mailing Address: 3772 Polk Street, Tucson, US 85716
Do you offer design advice for my tile project?
While we’re tile experts rather than interior designers, we’re happy to share our knowledge about:
- Proper installation techniques for different tile types
- Compatibility between tiles and adhesives/backer boards
- Quantity calculations for your space
- Trends in modern, patterned, and effect tiles
Where can I leave a review of my experience?
We love hearing from customers like Sarah K., our interior designer client who praised our marble-effect kitchen splashback tiles. You’ll receive a follow-up email after delivery with a link to leave your review. You can also share your experience on our social media channels.
Haven’t found the answer you need? Our customer service team is ready to assist with any questions about our bathroom wall tiles, outdoor fixing solutions, or complete tiling systems. Contact us today and let’s bring your tile vision to life!