Privacy Policy

Last Updated: [Insert Date]

Welcome to Perfect Home Tiles (“we”, “us”, or “our”). At Kitchen Store (perfecthometiles.com), we are committed to protecting the privacy and security of our customers’ personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make purchases of our premium tile products, including bathroom tiles, kitchen splashbacks, marble-effect feature walls, and construction materials like backer boards and adhesives.

1. Information We Collect

We collect the following types of information to provide and improve our services:

• Personal Identification Information: Name, email address, phone number, shipping address (including our Tucson location at 3772 Polk Street for local customers), and payment details when you make purchases of our concrete-effect tiles, crackle glaze collections, or other products.
• Transaction Information: Details about purchases of handmade tiles, patterned feature walls, or bulk orders of grout and outdoor fixing solutions, including payment method (Visa, MasterCard, JCB, PayPal).
• Browsing Information: Data about your interactions with our website, including pages visited (such as our bathroom floor tile collections or brick-effect tiles), products viewed, and search queries.
• Technical Information: IP address, browser type, device information, and operating system.

2. How We Use Your Information

We use your information to:

• Process and fulfill orders for kitchen wall & splashback tiles, bathroom wall tiles, and other products
• Provide customer support for inquiries about marble-effect tiles or outdoor fixing solutions
• Improve our website experience for homeowners and contractors browsing our modern tile collections
• Send order confirmations and shipping updates (via DHL, FedEx or EMS)
• Prevent fraud and enhance security for transactions involving premium products
• Comply with legal obligations related to international shipments (excluding parts of Asia and some remote areas)

3. Data Sharing and Disclosure

We may share your information with:

• Payment Processors: To securely process transactions for Visa, MasterCard, JCB, and PayPal payments
• Shipping Carriers: DHL, FedEx, and EMS to deliver your kitchen floor tiles or backer boards
• Service Providers: Companies that help us operate our website and business (with strict confidentiality agreements)
• Legal Authorities: When required by law or to protect our rights

We never sell your personal information to third parties for marketing purposes.

4. Data Storage and Security

We implement robust security measures to protect your information:

• All transactions are protected by 256-bit SSL encryption (bank-level security)
• We do not store complete payment details on our servers
• Regular security audits of our systems
• Secure storage of customer data with access limited to authorized personnel

5. Your Rights and Choices

You have the right to:

• Access, update, or delete your account information
• Opt-out of marketing communications (though we may still send transactional emails about your orders of bathroom or kitchen tiles)
• Request information about how your data is processed
• Withdraw consent for data processing (where applicable)

To exercise these rights, please contact us at [email protected].

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences when browsing our tile collections (e.g., handmade or modern styles)
• Analyze website traffic to improve our product offerings (like our popular marble-effect and concrete-effect tiles)
• Provide personalized recommendations for feature walls or bathroom/kitchen projects

You can manage cookie preferences through your browser settings.

7. International Data Transfers

As we serve customers globally (excluding parts of Asia and some remote areas), your information may be transferred to and processed in countries other than your own. We ensure all transfers comply with applicable data protection laws.

8. Changes to This Policy

We may update this policy periodically. The updated version will be posted on our website with a new “Last Updated” date.