At Perfect Home Tiles, we’re committed to making your home improvement experience seamless from selection to installation. Our premium quality tiles and construction materials are carefully shipped worldwide, and our flexible returns policy ensures your complete satisfaction.
Shipping Information
Order Processing Time
All orders are processed within 1-2 business days (Monday-Friday) after payment confirmation.
Shipping Methods & Delivery Times
We offer two reliable shipping options to meet your project timelines:
1. Standard Shipping
- Carrier: DHL or FedEx
- Cost: $12.95 USD
- Delivery Time: 10-15 business days after dispatch
- Tracking: Provided via email
2. Free Shipping
- Carrier: EMS
- Cost: Free for orders over $50 USD
- Delivery Time: 15-25 business days after dispatch
- Tracking: Provided via email
Note: Delivery times may vary slightly depending on your location. Some remote areas in Asia and other regions may not be serviceable.
Returns & Exchanges Policy
We stand behind our premium tile collections including our marble-effect tiles, crackle glaze finishes, and handmade feature wall pieces. If you’re not completely satisfied, you may return most items within 15 days of delivery.
Eligibility Requirements
- Items must be unused and in original packaging
- Original receipt or proof of purchase required
- Return request must be initiated within 15 days of delivery
Non-Returnable Items
For hygiene and safety reasons, these products cannot be returned:
- Adhesive products (opened containers)
- Grout (mixed or opened packages)
- Outdoor Fixing solutions that have been used
- Custom-cut tiles or Handmade items made to your specifications
How to Return an Item
Step 1: Contact Customer Service
Email us at [email protected] within 15 days of receiving your order with:
- Subject: “Return/Exchange Request – Order #[Your Order Number]”
- Product name and quantity you wish to return
- Reason for return/exchange
Step 2: Receive Return Authorization
Our team will respond within 1-2 business days with:
- Return authorization number
- Shipping instructions and return address
- Special instructions for your items
Step 3: Package and Ship Your Return
- Securely package items in original packaging
- Clearly mark return authorization number on package
- For exchanges, include note specifying replacement product
- We recommend using trackable shipping (DHL or FedEx)
Step 4: Refund or Exchange Processing
- Refunds: Processed within 3-5 business days after we receive your return
- Exchanges: Replacement items shipped within 1-2 business days
Refund Information
Your refund will be issued to your original payment method:
- Credit/Debit Cards (Visa, MasterCard, JCB): 3-5 business days after processing
- PayPal: 1-3 business days after processing
Note: Original shipping fees are non-refundable unless the return is due to our error.
Return Shipping Costs
Customers are responsible for return shipping costs unless the return is due to:
- Our shipping error (wrong item sent)
- Defective/damaged product
Damaged or Defective Items
If you receive damaged items (including our premium marble-effect tiles, crackle glaze collections, or backer boards):
- Contact us immediately at [email protected]
- Include photos of the damaged items and packaging
- We’ll arrange for replacement items shipped at no additional cost
Need Assistance?
Our customer service team is happy to help with any questions about returns or exchanges of our bathroom tiles, kitchen splashbacks, or other products.
Contact us at:
- Email: [email protected]
- Business Hours: Monday-Friday, 9am-5pm MST
Perfect Home Tiles – Bringing premium tile solutions to your home improvement projects since [Year].