Term and Conditions

Last Updated: [Insert Date]

1. Website Usage

1.1 Access and Eligibility

Our website and products are available to customers worldwide, excluding certain remote areas in Asia and other regions we cannot service. You must be at least 18 years old to make purchases.

1.2 User Responsibilities

You agree to:

• Provide accurate account and order information
• Use the website only for lawful purposes
• Not attempt to interfere with website operations
• Review product specifications carefully before purchasing

2. Products and Services

2.1 Product Descriptions

We specialize in premium quality tiles including:

• Marble-effect and concrete-effect tiles
• Handmade and crackle glaze finishes
• Bathroom and kitchen tiles (floor, wall, splashback)
• Outdoor and feature wall solutions
• Complementary products (adhesives, backer boards, grout)

While we strive for accuracy, slight variations in color and texture may occur due to monitor settings and the handmade nature of some products.

2.2 Custom Products

Custom-cut tiles and handmade items made to your specifications cannot be returned unless defective.

3. Orders and Payments

3.1 Order Process

Orders are processed within 1-2 business days (Monday-Friday) after payment confirmation. You will receive an order confirmation email.

3.2 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely. We do not store your full payment details.

3.3 Pricing

All prices are in USD. We reserve the right to adjust prices due to material costs or currency fluctuations, but this will not affect confirmed orders.

4. Shipping and Delivery

4.1 Shipping Options

We offer two shipping methods:

• Standard Shipping: $12.95 via DHL/FedEx (10-15 business days)
• Free Shipping: For orders over $50 via EMS (15-25 business days)

Delivery times are estimates and may vary by location.

4.2 Delivery Responsibilities

You are responsible for:

• Providing accurate delivery information
• Inspecting shipments upon arrival
• Reporting damages within 48 hours

5. Returns and Refunds

5.1 Return Policy

Most unused items in original packaging can be returned within 15 days of delivery. Non-returnable items include:

• Opened adhesives or grout
• Used outdoor fixing solutions
• Custom-made products

5.2 Return Process

To initiate a return:

1. Email [email protected] within 15 days
2. Include your order number and reason for return
3. Follow the provided return instructions

Customers are responsible for return shipping costs unless the return is due to our error.

5.3 Refunds

Refunds are processed within 3-5 business days after we receive your return. Original shipping fees are non-refundable.

6. Intellectual Property

All website content, including product images, descriptions, and designs are our property or licensed to us. You may not reproduce, distribute, or create derivative works without our written permission.

7. Liability Limitations

7.1 Product Use

We are not liable for:

• Improper installation or use of our products
• Results from using products contrary to their intended purpose
• Color variations between product images and actual items

7.2 Website Availability

We strive to maintain website availability but are not liable for temporary outages or technical issues beyond our control.

8. Privacy and Data Protection

Your personal information is protected as described in our separate Privacy Policy. We only collect necessary data to process your orders and improve your shopping experience.

9. Changes to Terms

We may update these terms periodically. The current version will always be available on our website with the effective date.

10. Governing Law

These terms are governed by the laws of Arizona, USA. Any disputes shall be resolved in the courts of Tucson, Arizona.

11. Contact Information

For questions about these terms:

Perfect Home Tiles
3772 Polk Street, Tucson, US 85716
Email: [email protected]
Business Hours: Monday-Friday, 9am-5pm MST